What company does MIRAKAMI use to ship packages?
We offer shipping with USPS, ePacket, Singapore Post, DHL and China-Post tracking. We have multiple warehouses worldwide.
How do I know my package has shipped and is on its way?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information.
My tracking info shows my package was delivered, but I never received it.
MIRAKAMI provides customers with the option to track packages. If the tracking information states that your items have been delivered but you have not received it, you must contact the United States Postal Service and discuss the issue with them. Reach USPS HERE or call 1 (800) 222-1811 for domestic or international assistance. Please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in case they received it on your behalf. The package may also have been left with property managers. We will do our best to assist you, but MIRAKAMI does not hold responsibility for packages that are lost or stolen. Please contact your local mail carrier and post office to file a claim.